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Policy Terms and Conditions

Terms Conditions and Policy

CURATIVE MEDICINE SERVICES (CMS)

Dr. Charuvahan's Homoeopathic Healing Clinic & Homoeo Academe

Privacy Statement:
Thank you for visiting the website operated by Curative Medicine Services (CMS), which encompasses Dr. Charuvahan's Homoeopathic Healing Clinic and Homoeo Academe. At CMS, we recognize that your privacy is of utmost importance, and we are dedicated to protecting the personal information of our users. Information collected on our website, accessible at https://curativemedicineservices.org, is treated with the highest level of confidentiality and is never shared with any external organizations or third parties without your explicit consent. This privacy statement aims to provide clear and comprehensive details about the types of information we gather, how we use it, and the measures we take to safeguard it. Please be aware that this privacy policy has been designed with an understanding that Internet technologies are constantly evolving. As such, we may update this policy from time to time to reflect changes in our practices or in accordance with new laws and regulations. However, any modifications will not compromise our overarching commitment to maintaining the privacy and protection of our visitors’ information. We encourage you to periodically review this policy to stay informed about how we are protecting your data. 

General Statement:
You are welcome to browse our website without the need to identify yourself or disclose any personal information. However, for certain transactions that you may choose to pursue on this site—such as updating your profile, submitting applications, or accessing specific databases—you will be required to provide personal information. This may include, but is not limited to, your name, email address, phone number, and other identifying details pertinent to your interactions with our services. As a general policy, CMS will not sell, trade, rent, or otherwise disclose any personal information to third parties for commercial purposes. The information you provide will only be used for the specific purpose outlined at the time of collection. To facilitate these processes, CMS may share your information with its employees, authorized consultants, and agents who require access for legitimate business needs or operational efficiency. Furthermore, CMS reserves the right to disclose personal information under special circumstances. This includes scenarios mandated by law, such as compliance with legal processes or court orders, as well as situations where, at CMS's sole discretion, disclosure is necessary to safeguard the legal rights of the organization, including its intellectual property rights, or to ensure the safety of its users. Your privacy is important to us, and we are committed to handling your information responsibly and with the utmost care. 

Use of Information:
CMS may gather additional information regarding its users that is not linked to any particular personal identity. This includes various data related to usage patterns and the overall operation of our services. Below is a summary of the types of information we may collect:

**System Information, IP Addresses, and Referrers** When you connect to our website, our web server automatically records your device's numerical Internet Protocol (IP) address, which serves as a unique identifier for your connection. In addition to the IP address, we collect information about the type of browser you are using (such as Chrome, Firefox, or Safari), the operating system powering your device (like Windows, macOS, Linux, or iOS), and the date and time of your access. Furthermore, we track the specific internet address and page that referred you to our website, allowing us to understand the pathways through which users discover our platform. The technical staff and technicians at CMS utilize this aggregated data to diagnose any issues that may arise, administer the website effectively, and continuously improve the user experience. By generating statistical reports, we analyze general user behavior and demographics, which helps us tailor our services to meet the needs of our audience more effectively. Importantly, unless mandated by legal process, we do not associate IP addresses with personally identifiable information. This means that while we can track user sessions through IP addresses to monitor usage patterns, the identities of the users remain anonymous, ensuring your privacy is safeguarded as you navigate our site.
In addition, we typically refrain from disclosing site usage statistics to third parties on an individual IP address basis. However, there are exceptional circumstances under which we may do so. These instances could include compliance with legal obligations or judicial processes, engaging with specialized consultants who assist us in troubleshooting and enhancing the functionality of our site, or in efforts to assess and bolster the security of our network infrastructure. It's important to note that while our staff does monitor the search terms that users input into our Search Engine for analysis and optimization purposes, this tracking is rigorously anonymized and is never linked to any identifiable individual user.

**Cookies** are unique bits of data created by websites and transferred to your computer during your initial visit. These small files are stored on your hard drive and serve various functions, including tracking your return visits and personalizing your browsing experience. When you revisit a website, it can access these cookies to gather information about your previous interactions, enhancing its ability to provide tailored content.
Additionally, content management systems (CMS) may utilize cookies in conjunction with tracking technology such as pixels or transparent GIF files. These tools allow websites to collect data on user behavior, such as page views and interactions, while maintaining anonymity. Importantly, the information collected through cookies and tracking technologies does not contain personally identifiable details such as your name, address, telephone number, or email address, ensuring your privacy is upheld as you navigate the web.
Cookies can serve as valuable tools for enhancing the personalization and customization of our services by monitoring the pages you’ve visited. By employing cookies, we are able to gather anonymous data regarding session activities, such as the specific pages accessed and the duration of each visit. This information is instrumental in allowing us to continually refine and elevate the quality of our format and content.
You have the option to configure your browser settings to either reject cookies or receive notifications whenever a cookie is being sent to your device. However, please be aware that disabling cookies may lead to certain features of our website not functioning as intended, potentially hindering your overall experience..

External Links:
The Curative Medicine Services (CMS) website features a variety of links to other independently operated websites within our network, as well as to certain external sites that reside outside of the www.curativemedicineservices.org domain. It is important to note that these non-CMS websites are not governed by our privacy policy. CMS expressly disclaims any responsibility for the privacy practices, security measures, or content found on these external sites. Users should understand that CMS cannot be held liable for any issues arising from the information or services provided by these third-party sites. By clicking on these links, users acknowledge and accept that they release CMS from any and all liability associated with their use of such external websites. Therefore, we encourage users to review the privacy policies and terms of service of any site they visit through these links to ensure they are aware of how their personal information may be handled.

Security Precautions:
This website implements a robust set of security measures designed to safeguard against the loss, misuse, and unauthorized alteration of the information we manage. However, it is important to understand that, due to the inherent vulnerabilities of Internet communications, no method of data transmission over the Internet can be guaranteed to be entirely secure. Although we at CMS are dedicated to protecting the privacy and confidentiality of our users, we are unable to assure the absolute security of any information you choose to transmit to us; such transmissions are undertaken at your own risk.
Upon receipt of your information, we commit to taking extensive precautions to maintain its security within our systems. This commitment involves employing advanced secure technologies, implementing comprehensive privacy protection protocols, and enforcing strict limitations on employee access to sensitive data. Despite these measures, we cannot make definitive claims regarding the effectiveness or completeness of our security practices. Users are encouraged to remain vigilant and to use discretion when providing personal information online.
If you have any inquiries regarding this privacy statement, the practices implemented by this website, or your interactions with this institution, please do not hesitate to contact the designated representatives of the institute. Their contact information can be found on the "Contact Us" page.

DISCLAIMER:
Curative Medicine Services (CMS) does not guarantee the accuracy, completeness, or reliability of the information presented on its website. Users are solely responsible for their decisions and actions taken in relation to the content available on this site. CMS explicitly states that it will not be liable for any damages, whether direct, indirect, incidental, or consequential, that may arise from the use, inability to use, or performance-related issues concerning the information, services, content, or materials contained within the website.
Furthermore, individuals who are part of the CMS team or involved in the operation of this website shall not be held responsible for any damages stemming from the use or misuse of the content provided on this platform. CMS retains the right to periodically review and update its website content, which may include adding new information, removing outdated materials, or making revisions to enhance clarity and usefulness, all without prior notification.
Additionally, CMS reserves the right to alter the technical aspects of the website at any time. These changes may encompass a wide range of elements, including but not limited to the website's aesthetic design, overall user interface, architectural framework, site navigation structure, functionality of tools and applications, and other technical features. Such updates and modifications will be implemented at the discretion of CMS to improve user experience and site performance.

COPYRIGHT AND TRADEMARK:
The content presented on this website, which includes design elements, textual information, audio-visual materials, photographs, graphics, and the Institute logo, is protected by copyright unless otherwise specified. Curative Medicine Services (CMS) prohibits the reproduction, modification, or distribution of materials from this website without obtaining prior written consent from CMS authorities. All trademarks, including those associated with “Curative Medicine Services,” “Dr. Charuvahan's Homoeopathic Healing Clinic,” and “Homoeo Academe,” are the exclusive property of CMS. External parties wishing to establish a hyperlink from their websites to the CMS website must first acquire permission. It is required to specify the nature of the linking website content as well as the language to be used in the hyperlink.

Credit Policy:
The clinic adheres to a strict NO CREDIT POLICY. Consequently, any upcoming follow-up appointments or medication deliveries will be suspended if there are any outstanding balances associated with your account.

Advance  Policy:
At Dr. Charuvahan’s Homoeopathic Healing Clinic, we prioritize ensuring that our patients have uninterrupted access to necessary medications. We offer an advanced facility that allows clients to make advance deposits at our clinic, ensuring a consistent supply of medicine during emergencies. This advance credit may also be utilized for family members, friends, and relatives.

Refund Policy:
In  general:
Dr. Charuvahan's Homoeopathic Healing Clinic adheres to the following refund policy in case of advance payments made before services are offered:

  • A full refund of 100% will be issued if the appointment is cancelled seven days prior to the scheduled date.

  •  A refund of 75% will be provided for cancellations made three days prior to the appointment.

  • A refund of 50% will be applicable for cancellations made within one day of the appointment.

  • No refund will be granted if the appointment is not cancelled and the patient fails to attend the consultation on the designated date.

  • Applicable bank charges, if any, will be deducted from the refund amount if necessary.

Refunds will be issued at 100% in instances applicable before commencing the treatment, after booking the treatment,

  • In case of the death of the patient 

  • A medical emergency necessitating hospital admission

  • An unforeseen circumstances like natural disaster or calamity etc.

Package Treatment Plans Policy:
The starting of treatment confirms that the patient has agreed to this Refund Policy.

  • Patient claiming refund of medicines has to inform in writing for a request of refund.

  • Refund is applicable only for patients residing in India.

  • Refund requests will be entertained only during the first 3 months of the treatment. If you are not happy with the treatment, inform us within the first 3 months of the treatment. Any request after 3 months of treatment will be not entertained.

  • All unused medications in its original packing along with the registration card has to be sent to us before applying for refund.

  • Rs. 500 will be deducted if the registration card is lost.

  • Your dues will be settled in 60 days and a cheque of the balance amount will be sent to you at your registered address. No refund will be made by cash. 

  • Your dues will be settled after deducting the medicinal and consultation charges from the date of joining the PTP. The medicinal and consultation charges will be calculated as per the prevalent rate for consultation and medicine from the date of joining till the date of cancellation whether you have taken treatment or not during that period.

  • In case of Refund following charges will be deducted

  • Consultation fees. (Rs. 1500)

  • Handling charges (Rs. 500)

  • Weekly charges – (Rs. 500) per week will be charged, from the date of dispatch to the date of refund request

  • Applicable bank charges, if any, will be deducted from the refund amount if necessary.

Prescription Policy

  • Medicines will be prescribed only after the proper consultation and usually dispatched  on the same day or one day after the consultation.

  • The medicine name will not be disclosed unless it is necessary

  • Prescribed medicines should be taken by the patient only. 

Return or Replacement Policy:

  • The Package Treatment Plan cannot be transferred to another patient.

  • The refund policy is subject to change without prior notice.